Services

Support in the language your customer thinks in

Customer conversations go better when they happen in the customer’s own language. We recruit and train customer support professionals who speak Telugu, Tamil, Kannada, Hindi and English, and who handle your customers according to your processes, your product information and your service standards.

Every executive is prepared before deployment — on what you sell, how you want it explained, and the communication standards you expect on every call.

What the team handles

• Customer enquiries and information calls
• Inbound customer support
• After-sales support
• Complaint registration and follow-through
• Order and service-related communication
• Customer engagement and feedback

Inbound, outbound and customer engagement processes

We build telecalling teams for inbound and outbound processes and manage them against the working hours, scripts and performance expectations you define.

Process scope

• Customer enquiries
• Inbound customer support
• Outbound calling
• Product and service enquiries
• Lead generation and calling
• Customer follow-ups
• Order-related support
• Service-related communication
• Customer feedback
• Complaint registration
• Customer engagement
• Information and assistance calls

A team assigned to your process, not a shared queue

You define the process. We build the team around it — recruiting, training and deploying people who match your language, skill and location requirements, then managing them on an ongoing basis.

The size and shape of the team follow your business requirements, and can be scaled as those requirements change.

Included in the engagement

• Requirement definition and workforce planning
• Candidate recruitment and screening
• Pre-deployment training
• Workforce deployment
• Payroll management
• Workforce coordination
• Ongoing operational support

Candidate identification and screening

We recruit candidates against the criteria that actually matter for a customer-facing role — skills, language proficiency, experience, location and the requirements of your industry.

Recruitment capability is demonstrated rather than described: 2,000+ candidates placed in the last 3 months.

Screening criteria

• Communication and listening ability
• Language proficiency
• Relevant experience
• Location and availability
• Industry-specific requirements
• Fit with your performance expectations

Prepared before the first call

Selected candidates are trained on your products and services, your processes, your communication standards and your guidelines — so that the first customer conversation is a competent one.

Training covers

• Product and service knowledge
• Your process and workflow
• Communication standards
• Customer support guidelines
• Language-appropriate customer handling
• Evaluation before deployment

Suitable employees, after training and evaluation

Employees are deployed to your process only after training and evaluation. Deployment follows the workforce requirements and operational expectations agreed in the partnership framework.

Deployment is aligned to

• Your process requirements
• Working hours
• Language coverage
• Employee requirements
• Service standards
• Performance expectations

Employment administration handled on your behalf

Deployed employees are managed through Strategy Technologies payroll, subject to the agreed engagement structure. Workforce coordination stays with us, so your managers can focus on the customer outcome rather than the administration behind it.

Managed by us

• Payroll management
• Workforce coordination
• Attendance and staffing continuity
• Day-to-day people management
• Client-side coordination

The engagement continues after go-live

We continue client coordination and workforce management after deployment to maintain service quality and operational efficiency — adjusting the team as your requirements evolve.

Ongoing

• Client coordination
• Workforce management
• Service quality maintenance
• Operational efficiency
• Scaling the team up or down